Explaining configuration item ci, cmdb, cms and dml. Itil offers a framework of structured, scalable, best practices and processes that. Service configuration management itil 4 processsymphony. Each step gets revisited as your environment changes.
What are the objectives of configuration management. Configuration management is referred to as service asset and configuration management in itil v3. Configuration management is addressed in itil s service transition publication. Itil service desk itil service management software itil. These are the itil configuration management sub processes and their process objectives configuration identification. It service management itsm derives enormous benefits from a best practice approach. Mar 11, 2019 the purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the cis that support them, is available when and where it is needed. Itil change management itil change management process. The service asset and configuration management sacm is one of the main processes under service transition module of the itil best practice framework itil service asset and configuration management itil sacm is a combined process made up of two different and implicit processes. It is based on the information technology infrastructure technology library itil and adapted to address vuits specific requirements.
While itil configuration management best practices can provide guidance in devising and implementing a cmdb its ultimate form will be conditional on a number of organizational factors which will either be difficult to articulate at the outset or will be constantly evolving as the technology tools and internal infrastructure characteristics. Configuration management is an information technology infrastructure library itil it service management itsm process to man age and control the baselines and configurations of an organizations enterprise hardware, software, and applicable. Itil processes documentation for remedy asset management. A cmdb and discovery software product produced by microfocus supporting itil configuration management. Wthout it, the effectiveness of the rest of your processes will be in serious jeopardy. This it infrastructure consists not only of servers, networks, pcs and software but also related documentation. An incident or problem management application can use a service model to identify previous changes that might have caused a failure. Apr 11, 2020 software configuration management is a process to systematically manage, organize, and control the changes in the documents, codes, and other entities during the software development life cycle. Service asset and configuration management the itil wiki. Configuration management software designed for cmmi itil isoiec 20000 configuration provided by integration technologies group, inc configuration management software capability maturity model integration cmmi is a process improvement approach that provides organizations with the essential elements of effective processes. However, it should be noted that the itil configuration management process is.
The summitai configuration management database cmdb is an itil 2011 certified module that provides a common view of business services. Itil change management process includes different steps that capture every detail about a change request for future tracking. Changes are documented and the updated status of the information is regularly checked. The 5 itil service management processes in the itil service.
Introduction to itil service asset and configuration management may 21, 2018 1950 in itil, the service asset and configuration management sacm is about the appropriate planning and management the characteristics and relationships of the individual components of it services such as servers and software. Report config management database cmdb definitive software library dsl. Planning configuration management planning defines how configuration management will be implemented in a company or organization. This is a function who will manage the day to day operations with respect to it operations control and it facilities management. Technical data that describes the cis capabilities which include software version and model numbers, hardware and. The essential guide to itil framework and processes.
Dec 17, 2019 the service asset and configuration management process sacm is an important process in the itil service transition stage of the itil service lifecycle. Data collection software makes it easier for it teams to do configuration management. Itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an it service in itil, configuration items cis are those service assets which are configurable and can be managed through change management. This guide provides a general overview of itil service transition concepts and how the now platform can enable these processes. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business.
The structure of the cmdb is to be defined and updated in such a way, that it can hold the necessary information related to cis, including their attributes and relationships. Configuration management within the itil framework. When these services and needs are aligned, customer satisfaction increases, productivity and efficiency increase, costs decrease, and service and process scalability are improved. In large organizations a configuration manager may be appointed to oversee and manage the cm process. You can gather data on server configuration and use it for analytic and modeling activities. Itsm software itilaligned service desk software haloitsm.
Why change, release and configuration management are key to performance engineering by dan boutin vice president of digital strategy, soasta 04 november 2015 best practice, change management, enduser experience, methodologies, processes. Itil v2 see also service asset and configuration management itil v3. In this article, we will revisit the sacm process and then we will discuss key knowledge which is also included in itil. Itil service asset and configuration management itil. Comprehensive outofthebox itil process support and best practices. The configuration management database cmdb is a main component of the. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3. May 21, 2018 introduction to itil service asset and configuration management may 21, 2018 1950 in itil, the service asset and configuration management sacm is about the appropriate planning and management the characteristics and relationships of the individual components of it services such as servers and software. Wthout it, the effectiveness of the rest of your processes will be in. Servicepro supports information technology infrastructure library itil processes for best practice service management, including configuration and asset management.
The configuration management database cmdb is a core element of the itil service lifecycle. The document describes configuration management as the process responsible for managing services and assets to support the other service management processes. Configuration management software designed for cmmi itil. Using itilverified software builds a strong connection between business needs and the processes necessary to deliver business services. They can follow itil policies exactly as specified, or because the descriptions, checklists, tasks, and procedures offered by itilbased software are flexible, many businesses choose to incorporate only those itil best.
Itil change management change management process flow. Itil doesnt provide a beginningtoend flow of activities, but rather a set of coordinated tasks that happen mostly at the same time. Configuration management itsm it service management. Without configuration management in place, it is virtually impossible to fully comprehend the impact of changes to an environment. Bmc best practice flows for asset management and itil. Configuration management is addressed in itils service transition publication. Configuration management processes are closely integrated with incident management, problem management, change management, and release management. Feb 27, 2019 the purpose of software configuration management. Configuration management is an information technology infrastructure library itil it service management itsm process to man age and control the baselines and configurations of an organizations enterprise hardware, software.
Simply put, a cmdb is a metadatabase, or a database of databases. Implementing configuration management itil into your existing processes will help make audits easier, ensure configuration items cis are properly maintained and tracked, and provide your organization with lower incident response times. Software configuration management in software engineering. The service asset and configuration management process sacm is an important process in the itil service transition stage of the itil service lifecycle. What is configuration management and how does it work.
Itil s service asset and configuration management process, found in the service transition book, requires it organizations to establish and maintain a configuration management database cmdb to keep track of configuration. Planning includes defining the scope and the objectives of configuration management. That includes buildings, services, software, documentation, users, as well as. The document describes configuration management as the process responsible. Itil 4 is the latest version of itil, providing a digital operating model enabling organizations to cocreate effective value from. Cherwell service management is a powerful itsm service desk solution that enables you to automate and optimize itil processes and embrace continual service improvement.
It is abbreviated as the scm process in software engineering. What is configuration management and a cmdb youtube. The essential guide to the configuration management database. Itil asset and configuration management in the cloud. Introduction to itil service asset and configuration. If you are already familiar with itil, go ahead and skip the next section. Central to the configuration management process is the cmdb configuration management database used by core processes like. It is not the same as asset management which is a recognised accountancy process that. Itil is the worlds most widely accepted it service management methodologycall it best practices for itsm.
Service asset and configuration management it process wiki. This is a function who will manage the technical expertise for the itsm processes and operations. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration. These processes ensure that the change is validated and tested before it moves to deployment. This section describes the itil configuration management processes and user roles.
Cis are simply your it infrastructure components, i. You can learn more about configuration management in chapter four of the apm body of knowledge 7 th edition the apm body of knowledge 7th edition is a foundational resource providing the concepts, functions and activities that make up professional project management. They can turn to itil, a worldleading framework for it service management. Figure depicts the standard itil configuration management framework. Dec 19, 2016 configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell. Integrating all configuration related it processes can reduce the number of staff needed to administer your environment, saving you money. Release management process is responsible for successful deployment. Online itil training gives detailed explanations on the role of sacm in. Itil defines a broad set of recommendations that explain effective ways to handle many aspects of it support and delivery, including asset and configuration management, change management, release management, incident management, and problem management. Itil 4 is the latest version of itil, providing a digital operating model enabling organizations to cocreate effective value from their it supported products and services. Standardise your processes with a single, allinclusive, unlimited it service desk solution.
Configuration management control reduces risks of viruses, wrong software, fraud, theft, and so on. Itil v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement. This includes information on how cis are configured and the relationships between them. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and audit the relationships and attributes of all of these components, across every service in your infrastructure.
Dec 16, 2015 a short introduction to the itil configuration management process. It is not the same as asset management which is a recognised accountancy process that includes depreciation accounting. Change management and configuration management are core practices at the heart of itil. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information. Itil recommends implementing change management in conjunction with configuration management, but you dont need to implement 100% of configuration management before you can get started with change management. Itil cmdb software configuration management database. Configuration management is one of the operational processes identified in the it infrastructure library service management framework, although an enterprise need not adopt the itil framework to perform configuration management. Cherwell service management is a powerful itsm solution that enables you to automate and optimize itil processes and embrace continual service improvement. To define and maintain the underlying structure of the cms the configuration model, so that it is able to hold all information on configuration items cis. Overview of configuration management define and update cmdb structure process objective. Itil configuration management manages the identification, recording, and reporting of it infrastructure components, including their versions, constituent components and relationships.
This means that configuration management is now also considered from a process point of view. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. A configuration management effort, is a business value driven effort that employs a governance process around the operational area, and has a tool, the cmdb, to support its mission. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration. Configuration management covers the entire process that includes not only software but hardware, tests, documentation, connection pool settings, other configuration files and more. Check out itil definition the evolution of itil itil 4 practices itil enabled itsm processes with servicedesk plus incident management service catalog management problem management change management release management project management asset management cmdb integrations among itil practices. The information about infrastructure and services necessary for the it service management is made available by configuration management. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration. Itil asset and configuration management bmc software.
Itsm software vendors can align software solutions with itil processes. Service transition service asset and configuration management. The key is to understand the touch points between the two. Configuration management cm is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. The cmdb stores information about hardware and software assets, called configuration items ci, that are critical to the delivery of business services. Powerful itil software featuring eleven itil processes. Configuration management within the itil framework micro focus. Continual process improvement management process description en.
The primary goal of itil configuration management is to identify, maintain, and. Software configuration management scm process and procedure. Configuration management process, roles, and responsibilities. Amazon web services itil asset and configuration management in the cloud page 3 asset and configuration management in the cloud in practice, asset and configuration management aligns very closely to other itil processes, such as incident management, change management, problem management, or servicelevel management. It also allows a greater understanding of infrastructure. Apr 18, 2007 so configuration management becomes a foundation for virtually all itil processes with the cmdb at its heart. In the last few years, the growing understanding of software development as a collection of interrelated processes has influenced work on configuration management. You many be also interested in reading itil v4 processes and model. When it comes to configuration and asset management, servicepro can be used to manage it assets and license compliance for all hardware, applications, and users in the. Highly impacted service value systemsvs activities obtainbuild. The information in the configuration management database cmdb is used for five major activities. Itil pinkverify certified for eleven itil processes out of the box, cherwell helps you reduce time to value by aligning with.
If you dont have a cmdb, the right software can provide basic cmdb services for servers. How does software development fit with your itil cmdb. The configuration management database will be the source of truth for configuration items and their relationship to other configuration items at ucsf. It is the underlying process of configuration management that positions an organization to identify, track, record and report on it infrastructure data as it relates to the management, costing and delivery of it services. One commonly asked question about itil is the difference between change management and configuration management.
Introduction to itil service asset and configuration management. Companies can adopt itil principles in a variety of ways. Online itil training gives detailed explanations on the role of sacm in the itil lifecycle. Together they are responsible for ensuring that all elements of the change management process. The big 3 keys to performance engineering success axelos.